01
Bottlenecks
Steps where work piles up and slows down the entire flow.
Process & digital transformation consulting
This doesn't have
to be a problem.
We assess the whole company, deliver a prioritized improvement plan, and decide with you, item by item, what's worth doing.
01 Assessment→
02 Improvement plan→
03 Triage
What we solve
Signs something has become a problem
Common situations the assessment uncovers and turns into items in the improvement plan.
01
02
Rework
Data entered twice, corrections, and back-and-forth between teams.
03
Manual work
Spreadsheets and side controls that could be automated.
04
Unreliable information
Data that differs across teams, and decisions without a trustworthy basis.
05
System gaps
Processes your current system doesn't cover, or covers poorly.
06
Disconnected systems
Tools that don't talk to each other and need manual integration.
Services
From assessment to ongoing evolution
We start by understanding the company. What comes next follows the size and nature of each improvement, and how you choose to work with us.
02
Starting point
Assessment
Processes, systems, data, and people analyzed in eight weeks. The result is a prioritized improvement plan: what to do, why, and in what order.
- Duration
- 8 weeks
- Scope
- The whole company
- Deliverable
- Improvement plan
Improvements
Process, system, or governance adjustments with a smaller scope and a quick return.
Projects
Larger initiatives from the plan, with defined scope, milestones, and team.
Ongoing advisory
Technology strategy, systems, data, infrastructure, security, and vendors, with our team on hand month after month.
Coordination
A third-party vendor delivers the work and we coordinate it.
Focus
Process improvementDigital transformation
We don't direct your operations, except where systems are involved.
How we work
Our model in three ideas
What guides the way we work with every client.
03
01
Commitment on your terms
Hire us stage by stage or keep us on continuously. Either way, the plan never locks you in: what we deliver stays yours.
02
Assessment comes first
Whichever path you choose, the first eight weeks are the same assessment, with scope and timeline set from the start. How it is paid for depends on the path.
03
We decide item by item
The result is an improvement plan. Each item goes through its own triage before it goes into execution.
In practiceAfter the assessment, you decide what to execute, in what order, and with whom.
The process
Assessment, improvement plan, and triage
Understand the company, build the improvement plan, and decide on each item.
01 · 8 weeks
Assessment
The whole company: processes, systems, data, and people.
02 · Deliverable
Improvement plan
Process improvements and digital transformation, prioritized.
03 · Item by item
Triage
The client approves, defers, refines, or discards each item.
Assessment timeline
Eight weeks to an improvement plan
Four weeks of discovery and four of analysis.
Weeks 1 to 4
Discovery
Kickoff, interviews, site visits, process mapping, and an inventory of systems, data, and documents.
Weeks 5 to 8
Analysis
Bottlenecks, rework, manual work, information failures, and system gaps, with their causes and risks.
End of week 8
Improvement plan
Delivery of prioritized process improvements and digital transformation initiatives.
Triage
Every item, your decision
Each item in the improvement plan gets its own decision from the client.
Approve
Goes into execution, with scope, owner, and timeline.
Defer
Stays in the plan for a future round.
Refine
Gets more analysis before a decision.
Discard
Is removed from the improvement plan.
Every approved item defines
ScopeOwnerTimelineExpected result
Want the full model, slide by slide? The presentation walks through every stage.
View the presentation →About not-a-problem
Consulting with no strings attached
We help companies improve their processes and move forward with digital transformation, with clear scope and decisions always in the client's hands.
01
The whole company in view
We look at processes, systems, data, and people together, not at one isolated team.
02
Everything agreed before we start
Scope, timeline, and investment are defined before we start, whichever path you choose.
03
You choose who does the work
Your team, us, both together, or a third party. Our proposal is an option, not an obligation.
04
Every stage stands on its own
What we deliver stays useful even if you decide not to continue.
Engagement models
Ways to work with us
Same assessment, same plan, same decisions. What changes is how you contract us and how far we go together.
04
Path 01
Stage by stage
Each stage is its own contract. You decide the next step only after seeing the results of the last one.
- Best for
- Companies that want to see the plan before committing any further.
- What's included
- The eight-week assessment. Each approved item is contracted separately and carried out by your team, by us, or by a third party.
- Pricing
- Fixed price for the assessment. Per-item packages or capped time & materials for execution. A retainer or coordination fee for ongoing work.
- Term and exit
- Ends with the acceptance of the improvement plan. Each stage after that has its own term.
- How we control risk
- Closed scope, formal acceptance, and change orders for every stage.
Path 02
Continuous advisory
A monthly fee for a set number of hours from our team. The assessment is the first eight weeks of the contract, with no separate price.
- Best for
- Companies that want a standing technology partner without building that capacity in-house.
- What's included
- The assessment, execution of plan items in priority order, and advice on technology strategy, systems, data, infrastructure, security, and vendors. Technical leadership of your tech team, by agreement.
- Pricing
- Fixed monthly fee for a set number of hours, covering the assessment and everything after it. Extra hours only with your written approval.
- Term and exit
- Twelve months, renewable. Either side can end it with 30 days' notice and no penalty.
- How we control risk
- One point of contact on your side, every demand logged with its expected result and deadline before work starts, and read access to our management tool.
On every path
8-week assessmentPrioritized planDecisions item by itemYou choose who executesClient visits at cost
Either wayBoth paths open with the same assessment: a fixed price on one, part of the monthly fee on the other. You choose the path when we sign, and the assessment itself doesn't change.
Do I have to hire you for the implementation?
No. Who carries out each approved item is always your call: your team, us, both together, or a third party. Stage by stage, each item is its own contract. With continuous advisory, executing the items is already covered by the monthly hours, but the choice is still yours.
How long does the assessment take?
Eight weeks: four of discovery (interviews, site visits, process mapping, and a systems inventory) and four of analysis, ending with the delivery of the improvement plan.
How is the assessment priced?
It depends on the path. Stage by stage, the assessment is a fixed price, with scope, timeline, and investment defined before we start and scope changes handled through a change order. With continuous advisory there is no separate price: the assessment is the first eight weeks of the contract, covered by the monthly fee.
What do I get at the end of the assessment?
A prioritized improvement plan. Each item includes its type (process or digital), the processes and systems involved, the problem and its cause, its priority, a suggested timeframe, and who could carry it out.
Do you get involved in running the business?
We don't give direction on your operations, except where your company's systems are involved. Our focus is process improvement and digital transformation.
What happens to items that aren't approved?
Deferred items stay in the plan for a future round. Items that need more analysis are refined before a decision. Discarded items are removed from the plan.
Can I start stage by stage and switch to continuous advisory later?
Yes. The assessment is the same on both paths, so nothing is repeated. Once the improvement plan is in hand, you can execute items one contract at a time or move to a monthly arrangement that covers them.
Can you lead our technology team?
Yes, within continuous advisory and by written agreement. The leadership is technical and delivery-focused. Hiring, performance reviews, pay, and working hours stay with you.
Contact
Let's talk about your company
Tell us a little about your context. We'll get back to you to schedule an initial alignment.
1
Initial alignment
We learn about the company's context and goals.
2
Contract
We choose the path together and formalize scope, timeline, and investment.
3
Kickoff
Week 1: interview and visit schedule, plus required access.