01
Commitment on your terms
Hire us stage by stage or keep us on continuously. Either way, the plan never locks you in: what we deliver stays yours.
How we work
Everything starts with the assessment.
Eight weeks to understand the whole company and a prioritized plan at the end. What changes between paths is how you contract us and how far we go together.
Our model
Three ideas that hold on every path
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02
Assessment comes first
Whichever path you choose, the first eight weeks are the same assessment, with scope and timeline set from the start. How it is paid for depends on the path.
03
We decide item by item
The result is an improvement plan. Each item goes through its own triage before it goes into execution.
In practiceAfter the assessment, you decide what to execute, in what order, and with whom.
On every path
8-week assessmentPrioritized planDecisions item by itemYou choose who executesClient visits at cost
Engagement models
Ways to work with us
Same assessment, same plan, same decisions. What changes is how you contract us and how far we go together.
Stage by stage
One contract per stage. You decide on the next stage only after seeing the results of the last one.
- What's included
- The eight-week assessment and the improvement plan. Each approved item becomes its own proposal.
- Pricing
- Fixed price for the assessment: 50% on signing and 50% on plan acceptance.
- Term and exit
- Ends with the acceptance of the improvement plan. Early exit with ten days' notice.
Path 01 · Stage by stage
One contract per stage.
You decide on the next stage only after seeing the results of the last one.
Step by step
From kickoff to a decision on every item
What happens at each stage, in the order it happens.
01
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01Weeks 1 to 8
Assessment
We assess the whole company: teams, processes, systems, data, and people. The focus is process improvement and digital transformation.
- Weeks 1 to 4, discovery: kickoff, interviews, site visits, end-to-end process mapping, and an inventory of systems, data, and documents.
- Weeks 5 to 8, analysis: bottlenecks, rework, manual work, information failures, and system gaps, with their causes and risks.
- Out of scope: implementing the items, developing or buying software and hardware, formal audits, ongoing support, and direction on operations that don't involve your systems.
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02During the assessment
How we run it
We run the work autonomously and ask for what we need well in advance.
- No fixed routine of meetings or status reports: we reach out when the work calls for it.
- Remote work, with site visits whenever discovery needs them.
- Changes to scope, timeline, or deliverable: a written request, an impact analysis within three business days, and a change order signed by both sides.
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03End of week 8
Improvement plan
The assessment's only deliverable: a prioritized list of improvements, in an editable document that stays with you.
- Each item includes its type, the processes and systems involved, the problem and its cause, priority, timeframe, and who could carry it out.
- Acceptance: you have five business days to accept or point out which criterion isn't met. We fix it within five business days.
- Acceptance checks the criteria of the plan, not your agreement with every item. With no reply in time, the plan counts as accepted.
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04After acceptance
Triage
Each item in the plan gets its own decision from you.
Approve
Becomes its own proposal, with scope and timeline.
Defer
Stays in the plan for a future round.
Refine
Gets more analysis before a decision.
Discard
Is removed from the plan.
- You choose who does the work on each approved item: your team, not-a-problem, both together, or a third party.
- The plan stays useful even if the work stops here.
Engagement
How this path is contracted
Terms for the assessment. Each item approved afterwards gets its own proposal and terms.
02
- Model
- Fixed price for the assessment scope.
- Payment
- 50% on signing and 50% on acceptance of the improvement plan.
- Site visits
- Travel, lodging, and meals are paid by the client, with dates and estimates shared in advance.
- Term
- From signing until the improvement plan is accepted.
- Early exit
- Ten days' written notice. You pay for the work and visits done so far, and receive everything produced up to that point.
- After the plan
- Each approved item is contracted separately, with its own scope, timeline, and investment.
Getting started
From first contact to kickoff
A conversation, the signing, and the start of the assessment.
Before the contract
1
Initial conversation
We learn about the company's context and goals and point to the path that makes sense.
2
Statement of work
We formalize the assessment's scope, deliverable, timeline, and investment.
Contract signed · the assessment begins
3
Kickoff
The first day of week 1, scheduled by mutual agreement: interview and visit schedule and required access.
Next step
It starts with a conversation.
We learn about your company's context and point to the path that makes sense. The assessment only starts after signing, at kickoff.
Continuous advisory
A team by your side. The assessment opens the contract, and the improvement plan becomes our team's work queue.
- What's included
- The assessment, execution of plan items by priority, and advice across your whole technology stack.
- Pricing
- Fixed monthly fee for a set number of hours, assessment included.
- Term and exit
- Twelve months, renewable. 30 days' notice, no penalty.
Path 02 · Continuous advisory
A team by your side.
The assessment opens the contract, and the improvement plan becomes our team's work queue.
Step by step
From assessment to closing
What happens at each point in the contract, in the order it happens.
01
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01Weeks 1 to 8
Assessment
The contract opens by assessing the whole company: teams, processes, systems, data, and people, with a focus on process improvement and digital transformation.
- Weeks 1 to 4, discovery: kickoff, interviews, site visits, end-to-end process mapping, and an inventory of systems, data, and documents.
- Weeks 5 to 8, analysis: bottlenecks, rework, manual work, information failures, and system gaps, with their causes and risks.
- At the end of week 8, we deliver the improvement plan.
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02End of week 8
The plan becomes the queue
The improvement plan lists the prioritized improvements. Together, we set the order of execution and revisit it whenever needed.
- Each item includes its type, the processes and systems involved, the problem and its rationale, priority, timeframe, and who carries it out: your team, not-a-problem, both together, or a third party.
- Each item becomes a request in our management tool, with read access for you.
- Other requests within scope join the same queue.
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03During the contract
Requests
Every request goes through the same cycle, month by month.
Record
Before we start, we record the expected result and the due date.
Prioritize
Your point of contact sets the order and approves what depends on you.
Execute
Our team plans, sets standards, recommends, coordinates, and executes.
Deliver
You have five business days to accept or point out what doesn't match the record.
- Changes that affect operations, such as production systems, infrastructure, or equipment, need your point of contact's prior approval.
- Risks, costs, and pending decisions reach you as soon as we identify them.
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04During the contract
Scope
The advisory covers, among other things:
- Technology strategy, priorities, and budget
- Company processes and their digitization
- Systems, integrations, and data
- Software development, including practices, tools, and pipeline
- Infrastructure, networks, cloud, equipment, and workstations
- Information security and business continuity
- Technology vendors, contracts, and costs
- Technology use policies and standards
- Leading your technology team, by written agreement. The leadership is technical and delivery-focused; hiring, performance reviews, pay, and working hours stay with you.
- Site visits at your request or on our proposal, approved in writing.
- Out of scope: people management, the cost of equipment, licenses, cloud, and third-party services, and formal audits.
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05End of the contract
Closing
We close the contract leaving everything in your hands.
- Closing report: the work done, the status of each initiative, open items, and recommendations.
- Handover of credentials, configurations, and documentation for the environments we manage.
- Access revoked and data returned or deleted, confirmed in writing.
Engagement
How this path is contracted
A monthly fee for a set number of hours from our team, assessment included.
02
- Model
- Fixed monthly fee for a set number of hours from our team, assessment included.
- Unused hours
- Up to 10% carry over to the next month. Hours unused because of our unavailability carry over in full.
- Extra hours
- Only with your prior written approval, at the additional hourly rate.
- Invoicing
- Invoice by the 5th business day of the following month, showing hours used, approved extra hours, and carried balance. Due in 15 days.
- Price adjustment
- Fee fixed for the term. On renewal, adjusted by IPCA, Brazil's consumer price index.
- Term
- Twelve months, renewable by amendment.
- Exit
- Either side can end it with 30 days' notice, no penalty. Service and fee continue during the notice period.
- Site visits
- Travel, lodging, and meals are paid by the client, outside the fee.
- First and last month
- Fee and hours prorated by calendar days.
Getting started
From first contact to kickoff
A conversation, the signing, and the start of the assessment.
Before the contract
1
Initial conversation
We learn about the context, the priority areas, and the right monthly hours.
2
Contract signing
We set the monthly hours, the start date, and your point of contact.
Contract signed · the assessment begins
3
Kickoff
The first week of the assessment: named access limited to what's needed, access to the management tool, and the interview and visit schedule.
Next step
It starts with a conversation.
We learn about your company's context and point to the path that makes sense. The assessment only starts after signing, at kickoff.
About not-a-problem
Consulting with no strings attached
We help companies improve their processes and move forward with digital transformation, with clear scope and decisions always in the client's hands.
01
The whole company in view
We look at processes, systems, data, and people together, not at one isolated team.
02
Everything agreed before we start
Scope, timeline, and investment are defined before we start, whichever path you choose.
03
You choose who does the work
Your team, us, both together, or a third party. Our proposal is an option, not an obligation.
04
Every stage stands on its own
What we deliver stays useful even if you decide not to continue.
FAQ
Before we start
Each path is detailed on Stage by stage and Continuous advisory. Didn't find what you were looking for? Talk to us.
Is talking to you already the start of the assessment?
No. The initial conversation is for understanding your company's context and pointing to the path that makes sense, with no commitment. The assessment only starts at kickoff, after signing.
Do I have to hire you for the implementation?
No. Who carries out each approved item is always your call: your team, us, both together, or a third party. Stage by stage, each item is its own contract. With continuous advisory, executing the items is already covered by the monthly hours, but the choice is still yours.
How is the assessment priced?
It depends on the path. Stage by stage, the assessment is a fixed price, with scope, timeline, and investment defined before we start and scope changes handled through a change order. With continuous advisory there is no separate price: the assessment is the first eight weeks of the contract, covered by the monthly fee.
Do you get involved in running the business?
We don't give direction on your operations, except where your company's systems are involved. Our focus is process improvement and digital transformation.
Contact
Let's talk about your company
Tell us a little about your context. We'll get back to you to schedule an initial conversation.
1
You send a message
Tell us about your company's context and what you'd like to improve.
2
We reply
We get back to you to schedule the initial conversation.
3
Initial conversation
We learn about your context and point to the path that makes sense. Nothing is contracted until signing.