not-a-problem
Pharmaceutical

Unplanned payments released in hours

One process, the same at every site, to request reimbursements and unplanned payments to suppliers.

Area
Finance
10 days → hoursfrom request to payment release

01The problem

Requests for reimbursements and unplanned supplier payments ran by email, and each site followed a different format. From request to payment release, it took about 10 days on average.

Overview

How the solution works

People Requesters open the request Managers approve Finance posts and releases Inputs Requester form reimbursement orpayment Supplier data from the ERP Outcomes Payment released within hours History by site and supplier Process 01 Request 02 Check documents 03 Approve 04 Post to ERP 05 Release payment Solution Standard form Staged approval ERP integration
  1. 01
    RequestRequesters · open the request
  2. 02
    Check documents
  3. 03
    ApproveManagers · approve
  4. 04
    Post to ERP
  5. 05
    Release paymentFinance · posts and releases
SolutionStandard formStaged approvalERP integration

02What we did

We standardized the request into a single form for every site, with staged approval and whatever is approved sent automatically to the ERP.

03What changed

The time from request to payment release dropped from about 10 days to a few hours, and finance now sees every request in one place.

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